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What do you think is really important?
We believe an active and constructive dialogue with our stakeholders, such as customers, consumers, employees and investors, improves how we formulate and implement our business strategy. As such, we invite you to complete a short survey, the results of which will be published in the integrated Annual and Sustainability Report 2019.
The survey is available in English, German, French, Spanish and Chinese. All answers are anonymous.
1 Business ethics
Business ethics was given the greatest weight in the survey. Free and fair competition is an important cornerstone in every society, and for every sustainable business operation. Essity has zero tolerance for corrupt and unethical behavior. Essity’s human rights and corruption risk analysis is based on assessments carried out by Amnesty, Transparency International and Sedex.
Essity’s risk assessments are also included in the Group’s audits in connection with acquisitions. Anti-corruption is included in Essity’s Code of Conduct. Essity conducts all activities in accordance with applicable laws and regulations and performs regular risk assessments relating to corruption. These assessments include due diligence of suppliers and other business partners. Essity has developed an anti-corruption e-learning course, translated into 21 languages. This e-learning is included in onboarding programs.
Innovation was ranked as the second most important area by stakeholders. By maintaining close proximity to our customers and consumers, understanding their needs and transforming this knowledge into products and services, Essity makes a positive difference in people’s everyday lives, and strengthens our market positions and brands. Essity works continuously to develop better products and services in which sustainability aspects are integrated into the innovation process.
3 Customer and consumer satisfaction
Customer and consumer satisfaction was ranked third in the survey. Customer understanding and consumer insight determine the innovations Essity develops and how finished products and services are delivered to the market. A dialogue with consumers is conducted through focus groups, in-depth interviews and other alternatives. Our sales representatives provide a great deal of know-how to the development team.
4 Health and safety
Health and safety are important to our stakeholders and critical for Essity’s business. Our aim is zero workplace accidents. The health and safety of employees in the workplace is highly prioritized. In addition to promoting health and safety at our own sites, check suppliers’ practices and collaborate with them to improve safety performance.
Strong brands and market positions are built on innovative products and services that simplify everyday life for people. Essity is a new brand as of 2017. Innovative products and services simplify everyday life for people and strengthen Essity’s brands and market positions. Strong brands mean the company can increase the impact of its innovations. A strong corporate brand helps the company to become more attractive among potential new employees.
6 Human rights
Violations of human rights are taken very seriously at Essity. These are reported and managed in the same way as other breaches of the company Code of Conduct. Essity’s approach to human rights is informed by the United Nation’s Guiding Principles on Business and Human rights (UNGP).
7 Product safety
Essity follows strict requirements and procedures to ensure that all materials in the company’s products are safe for consumers, employees and the environment. Essity has a global product safety position in place for all products to ensure that they are safe for their intended purpose. Essity’s Global Supplier Standard includes responsible business operations, quality, product safety, environmental and social requirements, and the company works closely with its suppliers to ensure that its high standards are met.
Open and responsible communication is important to Essity. Essity aims to be perceived as a transparent and professional partner and will continue to strengthen Essity’s position as a leading global hygiene and health company by being available, agile and proactive. Essitys sustainability disclosures is reported in accordance with the GRI Reporting Standards in the Annual and Sustainability Report, which is audited by external auditors.
9 CO2 emissions
Essity has established ambitious climate objectives and continuously endeavors to minimize emissions from its own production operations and purchased electricity. Essity’s efforts to reduce its climate impact and energy use are manifested through numerous projects, investments and modifications of processes, all of which contribute individually to the target of reducing CO2 emissions.
10 Resource efficiency
Essity takes a life cycle approach and promotes resource efficiency in relation to its production, products, services and innovations. Essitys initiates partnerships and evaluate solutions to minimize waste, find alternative uses and/or create new resources – from raw materials to end-consumer. Essity uses life cycle assessments (LCAs) to minimize waste, all the way from the product design stage to manufacturing and after use. Reducing the environmental impact of products throughout the product cycle, including the post-user phase, is part of Essity’s innovation process.
11 Water use and water purification
The issue of water is being dealt with systematically. Essity strives to reduce its water usage, and monitors the volume and origin of the water it uses as well as the quality of its effluent water.
12 Corporate governance
A transparent organization and corporate governance are necessary to support Essity’s strategy and ensure the Group’s commitments to all of its stakeholders.
13 Fiber sourcing
Responsible sourcing is key for Essity and includes ensuring the Group’s fiber comes from responsible sources. Essity does not own any forests but contributes to sustainable forestry through its objectives and control of its fiber sourcing, with the aim of ensuring sustainable forestry management, preserving ecosystems and biodiversity, and protecting the rights of indigenous communities.
14 Value chain efficiency
Essity’s ambition is to promote sustainable and responsible business throughout its supply chain by choosing and rewarding partners who share our values and comply with our Code of Conduct and Global Supplier Standard. Essity wants to ensure safe and high-quality goods and services for our customers and consumers, delivered with respect for people and nature.
15 Market positions
Strengthening Essity’s positions and improving awareness of Essity’s product brands fuels profitability and supports growth.
16 Post-consumer waste
Essity recognizes the need for solutions to address post-consumer waste, and the materials Essity uses are to be compatible with current and future waste management systems. Essity strives to develop models for minimizing waste through the use of, for example, biodegradable materials, recycling and combustion.
17 Human capital
Human capital is assigned less importance by the stakeholders than by Essity. It appears reasonable that Essity has greater insight into how crucial the employees’ attitudes and expertise are to the Group’s success. Our employee surveys provide valuable knowledge about employee opinions and constitute a tool for improvement activities. It is important for Essity to attract, retain and develop top talents.
18 Risk management
Essity manages financial, social, environmental and corporate governance risks in the most efficient way possible to ensure it is able to achieve the targets set for the Group.
Essity works with digitalization to maximize value creation for our customers, consumers, owners and other stakeholders. A greater digital focus entails using digital solutions to improve efficiency and productivity, build customer and consumer loyalty, continuously develop Essity’s digital platforms to make our products and solutions even more accessible and create awareness of hygiene and health via social media.
Essity monitors the environmental impact of its transport activities and is working on a broad front to reduce emissions. These efforts include increasing the fill ratio, applying various techniques to reduce fuel consumption, prioritizing transport means with less environmental impact, reducing distances traveled and strengthening purchasing procedures.
For Essity, being a good corporate citizen means paying tax and complying with laws and regulations – even the spirit of the law.